FAQs

Yes. Everyone who jumps and/or climbs is required to complete a waiver. under 18s must have their parent or legal guardian complete their waiver. Permission by phone or email is not enough. These will then be kept on file for future visits.

Waivers are valid for 1 year from the time of signing.

Children under the age of 12 must be supervised at all times by a responsible adult (e.g. parent, guardian, or school staff member).

Children aged 12 and over may use the facilities independently; however, it is strongly recommended that a parent or guardian remains on site for the duration of their visit.

All supervising adults are responsible for the safety and behaviour of the children in their care and must ensure they follow all safety instructions and park rules at all times.

For general admission our weight restriction is 21.5 stone or 136kgs. There is no height limit/restriction for general admission.

Minimum age to enter park unattended is 12 years old

Jumping:
Minimum age is 4 years old

Toddler Takeover:
Minimum age is 1 year old
Maximum age is 6 years old

Climbing: Minimum age is 4 years old Maximum weight limit is 111kg (17 stone)

AirSlides: Ages 4+

Inflatable: Minimum height of 90cm

Jump Tower:
Minimum height of 1.2m

Grip socks have been designed to increase grip on the trampolines. Additionally, these socks are designed to reduce the chances of transferable foot infections and increase the comfort of all jumpers (by reducing friction).

These socks form an important part of our risk assessment and further reduce risks. Therefore, AirHop grip socks are compulsary which can be purchased from and are yours to keep and reuse.

Please note: We only accept AirHop branded grip socks – otherwise you will have to purchase new socks or refused entry

Yes, everyone must attend an induction and health & safety briefing prior to entering the park.

All jumpers must arrive 30 minutes in advance of their session to allow time for check in and briefing.

Climbers must arrive 30 minutes in advance of their session to receive their safety briefings. Anyone arriving after the safety briefing has commenced will unfortunately lose their space in that session.

Yes, subject to availability.

Party bookings can be amended up to 7 days before the party, subject to availability. Please call 0330 223 3333.

No, but we do recommend booking in advance to ensure we have availability for your time to jump. Weekends and holidays usually sell out in advance and walk-ins cannot be accommodated if we are sold out.

Online bookings must be paid for at the time of booking. If you are unable to do this you can pay at reception upon arrival, but please be aware we cannot guarantee spaces will be available and you may have a long wait for the next session.

Our majority of our parks offer lockers for storing valuables such as phones and personal items. Lockers are available on a first-come, first-served basis. Each locker uses a 4-digit code, with operating instructions located on the inside of the door. *Please note that some parks may charge a fee for locker use.

Not all parks have lockers available. Where lockers are not provided, pigeon holes may be available for temporary storage.

All items are stored at your own risk.

Due to our food health & safety policy, no self-catering is allowed. We do not allow outside food or beverages in our café. However, if you have booked a birthday party with us, you may bring in cake to consume in the designated party room.

Yes. For groups of 25 or more a discount applies during off peak periods.

AirHop is a great venue for corporate team building, brainstorming sessions, office get-togethers, meetings or day conferences. For more information on our group & school packages please head here.

With regards to a private hire please email [email protected].

There is free parking with a number of disabled parking spaces at select AirHop Adventure parks for cars as well as a cycle park area.

Slough: We offer 4 hours of free parking, which is valid only after vehicle registration has been correctly validated on-site. Failure to validate your vehicle registration will result in a penalty charge notice issued

As with any extreme sports/leisure activity there is an element of risk involved. We attempt to minimise the risks by using the best equipment and training our staff to a high level. For more information see Safety.

No, spectators can come in for free and watch from dedicated viewing areas.

Spectators are welcome to take photos with no flash at our parks with discretion to avoid photographing other customers unless given permission.

All guests under the age of 12 must be supervised by a parent or guardian on site.

Anyone 12 or over may come to bounce without a parent or guardian present. However, we cannot take responsibility for your child.

Any child under 5 years must be supervised throughout the activity.

Jumpers under the age of 18 must have their waiver signed by a parent or legal guardian.

Supervising adults who are not partaking are NOT charged.

A carer is defined as a person who provides care for another person for practical or emotional support . A carer would need to be within the proximity of the person they are caring for and/or supporting at ALL times throughout their session , they must adhere to the rules and agree this with a thumbs up and a signed waiver . Proof of care can be requested upon booking.

For further information, visit https://www.airhop.co.uk/accessibility

Yes, we support carers who come along by offering their session completely free of charge when a valid carer I.D. is presented. Find out more about our Companion Tickets here.

1 carer goes free with 1 paying customer

This varies by park – please check the park’s website under Information, use the webchat, call 0330 223 3333, or email [email protected].

Jumping: Wear comfortable clothes such as shorts, tracksuits and t-shirts. No sharp objects such as belt buckles or clothing studs are allowed on trampolines. All jumpers must wear AirHop non-slip trampoline socks while jumping. No jewellery or hats are permitted while jumping. Glasses can be worn on the trampolines. Climbing: Climbers must wear comfortable closed-toe shoes. Unfortunately customers with the wrong footwear will be prohibited from climbing. Comfortable cool clothing is advisable but with no loose items, and long hair must be tied back

We keep all lost property, both valuable and non-valuable, for a period of 3 months after which time we donate the items to a local charity shop.

Any credit/debit cards that are found will be destroyed immediately in line with our security procedures.

Please check the timetable of the site you’re interested in. The park opens 30 minutes before the first session to allow ample time for check-in and safety briefing. We highly recommend booking in advance to guarantee a jump.

Please check the opening hours or timetables of your park here – after selecting your nearest park. The last session will begin the hour before our listed closing time.

Yes. Guide dogs and assistance dogs are welcome at AirHop Adventure Parks, provided the appropriate identification can be shown.

What identification is required for a guide or assistance dog?

Assistance dogs should be appropriately identified, such as through an Assistance Dogs UK (ADUK) member organisation identification book or card, or other recognised assistance dog identification.

Our team may ask for appropriate identification where necessary.

Can my assistance dog go into the activity areas?

For safety reasons, assistance dogs cannot enter the activity areas or participate in activities such as the trampolines, climbing areas or other active play zones.

However, they can accompany and assist their owner throughout the non-activity areas of the park, helping them navigate safely around the venue.

Where can my assistance dog accompany me?

Your assistance dog can accompany you in the accessible non-activity areas, including areas such as reception, seating and other appropriate parts of the venue.

If you have any questions about where your assistance dog can go, please speak to a member of our team when you arrive.