We take protecting your privacy seriously and, should we ask you to provide information while you are using the website, it will only be used in ways described within this policy. We may change this policy from time to time but the most recent version will always be found on this page.
We may collect the following information:
b) Contact information including email address
c) Demographic information such as postcode, interests and preferences
d) Information pertaining to customer enquiries
e) CCTV images.
When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our fans use our digital platforms to enable us create better content and more relevant communications:
a) How you have reached our digital platform and the internet protocol (IP) address you have used, your browser type, versions and plug-ins, and your operating system
b) Your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information, which videos you have watched and for how long, what content you like or share, which adverts you saw and responded to, which pop up or push messages you might have seen and responded to.
We may also infer your location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms.
Collecting this data helps us to provide a better experience for all our users and enables us to improve our offering and services. Specifically we may use data for the following reasons:
The legal basis for processing this data
The main legal grounds that we rely on in order to process your personal information are:
Generally, we will only use your information within Jump In. However, sometimes we use third parties to process your information on our behalf, such as:
[Note: the following are provided by way of example only. Jump In to please consider the third parties with whom it shares data (these do not need to be explicitly named, but the ‘categories’ of third party should be referenced]
Jump In requires these parties to comply strictly with our instructions and they do not use your personnel information for their business purposes unless you have explicitly consented to the use of your personnel information in this way.
We do not sell information that we collect from you to third parties.
We will only retain your personal information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can exercise any of the above rights by contacting us at firstname.lastname@example.org or using the details set out below. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
If you are unhappy about our use of your personal information, you can contact us. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:
Telephone: 0303 123 11113
Post: Information Commissioner’s Office
If you live or work outside the UK or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with your local supervisory authority.
If you have any enquiries or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us by any of the methods below.
Contact name: Contact Centre Manager
Telephone: 01234 923 732
Post: Contact Centre Manager, Jump In, Tachbrook Park, Hermes Close, Leamington-Spa, Warwickshire, CV34 6NW